PassageMaster™

Subscription and Refund Policy

Effective date: 16 July 2026

Last updated: 9 November 2026

Version: 0.5

This Subscription and Refund Policy is part of the Terms of Service for PassageMaster™, operated by Astramara, LLC. It explains how paid subscriptions, billing, renewals, cancellation, and refunds work. Payments are processed by our payment processor (Stripe); we do not store full payment card numbers.

Payments for the new-membership Checkout are processed by Stripe, which acts as the merchant of record for your subscription under Stripe Managed Payments. The name on the card statement is set by Stripe and is not stated here.

1. Plans and pricing

PassageMaster™ is offered as a paid subscription. Current pricing is USD 10.00 per month or USD 110.00 per year. Prices are shown in your local currency where supported and are exclusive of taxes unless stated. Applicable taxes are calculated at checkout where required. We may change pricing prospectively; changes will not affect the current paid term and we will give notice before a change applies to your renewal.

Your first membership checkout, on an account that has not had a subscription, includes a 30-day free trial of the monthly or annual price you choose. Checkout collects a payment card. The amount due at that checkout is USD 0. When the trial ends, that same price is charged, and the subscription renews until you cancel. A later checkout on an account that already has subscription history does not include another trial. This trial is not a complimentary membership.

On the membership screen, under "Start a 30-day trial to open PassageMaster™. A card is required. $0 is due today.", the Service states one of the following, using the price from the catalog:

An account that already has subscription history is shown a charged-today sentence for the chosen cycle ("The monthly price (…) is charged today." or "The annual price (…) is charged today.") and does not start another trial.

A first membership checkout shows this sentence on the PassageMaster™ authorization step, beside the control that continues to payment:

> After your 30-day free trial, your PassageMaster™ membership automatically renews at USD 10.00/month (or USD 110.00/year), plus applicable tax, until you cancel. USD 0 is due today. Cancel anytime before the trial ends to avoid charges. By continuing, you authorize these recurring charges.

A later checkout that charges today shows this sentence on that same step, beside the control that continues to payment. It does not say that USD 0 is due today:

> Your PassageMaster™ membership is $10/month (or $110/year) + tax, charged today and automatically renewing until you cancel. Cancel anytime in Membership & Billing. Terms apply: passagemaster.app/terms

Membership & Billing shows that same authorization step before Subscribe.

The Stripe payment page collects a card, your name, and a billing address, and requires acceptance of the Terms of Service. It does not display either sentence or the EU/EEA and UK withdrawal checkbox.

2. Auto-renewal and your consent

Subscriptions are automatic-renewal subscriptions. Your subscription automatically renews at the end of each billing period (monthly or yearly) at the then-current price, and your payment method is charged, until you cancel. By subscribing, you authorize these recurring charges.

The price, the billing period, what is charged when a first-checkout trial ends, and where to cancel are stated on the authorization step in Section 1 and in this policy. The Stripe payment page requires acceptance of the Terms of Service. It does not show a separate PassageMaster™ renewal sentence. The Stripe page alone is not what this policy relies on for that renewal disclosure.

PassageMaster™ can send its own email before a free trial ends. The subject is: "To avoid being charged, cancel before your 30-day free trial ends." The renewal paragraph is: "Your 30-day PassageMaster™ free trial ends on [trial end date]. Unless you cancel before then, your membership automatically renews and the card on file will be charged [price] per [month or year], plus any applicable tax. After that, your card is charged the same amount each [month or year], plus applicable tax, until you cancel." The price in that paragraph is $10.00 per month or $110.00 per year. The message then includes: "To avoid being charged, cancel before your 30-day free trial ends. You can cancel at any time in Membership & Billing; cancellation is at least as easy as signing up, and you keep access to paid features until the end of the period you have paid for." It then says: "To cancel, go to Membership & Billing at https://passagemaster.app/?membership and select Cancel Membership." We keep a record of the exact subject and body sent. The reminder is sent only when the price is USD 10.00 per month or USD 110.00 per year. Any other amount or currency is not sent. It is not sent when the subscription is no longer in a trial or is already set to cancel. If sending fails, we retry. Stripe may also send its own trial-ending email.

After checkout, PassageMaster™ sends a retainable acknowledgement email. A trial start and a checkout that charges today each state the automatic-renewal price ($10.00 per month or $110.00 per year, plus applicable tax), how to cancel in Membership & Billing at https://passagemaster.app/?membership by selecting Cancel Membership, and this line: "Please retain this email for your records — it confirms the automatic-renewal terms and your cancellation rights." We keep a record of the exact subject and body sent. The acknowledgement is sent only when the price is USD 10.00 per month or USD 110.00 per year, in USD. Any other amount or currency is not sent. If sending fails, we retry.

3. How to cancel

You may cancel at any time in Membership & Billing. Cancellation is at least as easy as signing up. When you cancel, your subscription remains active until the end of the current paid period and then does not renew; it is not shortened. You keep access to paid features until the end of the period you have paid for.

To avoid being charged, cancel before your 30-day free trial ends. You can cancel at any time in Membership & Billing; cancellation is at least as easy as signing up, and you keep access to paid features until the end of the period you have paid for.

Because cruisers are frequently offline, paid access continues to function for a limited offline grace window after your last successful online authentication, consistent with the app's offline behavior.

4. Refunds

Except where required by law or expressly stated here, payments are non-refundable and we do not provide refunds or credits for partial billing periods or unused time. We do not offer a voluntary refund window beyond refunds required by applicable law.

We do not refund the first charge that occurs when a free trial ends without cancellation, except where required by law (your statutory rights are unaffected).

Statutory rights described in Section 5 are not affected by this section.

5. EU/EEA and UK consumers — right of withdrawal

If you are a consumer in the EU/EEA or the UK, you generally have the right to withdraw from a distance contract within 14 days without giving a reason.

PassageMaster™ does not open checkout for an EU/EEA or UK billing country until you tick this box, whether the checkout is a free trial or a charge today. The box is unticked until you tick it:

> I request that PassageMaster™ begins providing the digital service immediately, during the 14-day withdrawal period. I acknowledge that once the service is fully performed I will lose my right to withdraw.

That tick is stored with the time in UTC, the wording you accepted, the locale, the billing country, and the page where you ticked it. The tick counts only for the checkout it was given for. A waiver given for a different checkout does not count. If the billing country is in the EU/EEA or the UK and that tick is missing, the new subscription is canceled immediately and the membership is not started. A refused checkout that charged today is refunded in full. That refusal does not use up the first-checkout trial. A refusal because the billing country is missing, or because we are not offering billing for that place, is not given that refund. If you withdraw before full performance, you may be charged for the portion already provided. To exercise this right, contact billing@passagemaster.com within 14 days of subscribing.

6. Failed payments and changes

If a renewal payment fails, we may retry and may suspend paid features until payment succeeds. We may add, change, or discontinue plans or features; where a change materially reduces the paid features during your paid term, we will act consistently with the Terms of Service and applicable consumer law.

7. Taxes

You are responsible for any taxes associated with your subscription except taxes based on Astramara's net income. Where we are required to collect tax, it will be shown at checkout.

8. Quartermaster wallet

Quartermaster cloud answers use a separate prepaid wallet. It is not the membership price. The default auto-reload threshold is USD 10, the minimum reload is USD 20, and the default captain monthly maximum is USD 100. You can change the monthly maximum. Stripe processes reloads. Card numbers stay with Stripe. This wallet is not the 30-day membership trial.

9. Contact

Billing questions: billing@passagemaster.com. Administrative cancellation or refund requests are handled through our support channel and payment processor.